Q: What is the delivery time for my order?
A: For orders within Dubai, you’ll receive your items in 2–3 business days. Orders sent to other parts of the UAE are typically delivered in 3–4 business days, while deliveries to remote areas may take 5–6 business days.

Q: Do you offer free shipping?
A: Yes — we provide free shipping on all orders over AED 200. For orders under AED 200, standard shipping costs apply and will be calculated at checkout.

Q: When will my order be processed?
A: We aim to process all orders within 24 hours of confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Q: How can I track my delivery?
A: Once your order ships, you’ll receive a tracking number via email or SMS. Use this to monitor your delivery until it arrives.

Q: What happens if there is a delivery delay?
A: While we strive to meet our delivery estimates, sometimes delays occur due to unforeseen factors such as courier logistics, weather, or public holidays. We appreciate your patience in these cases.

Q: Can I change my shipping address after placing my order?
A: If you need to change your shipping address, please contact us as soon as possible at amara7uxe@gmail.com . We’ll do our best to update the address before the order is dispatched.

Q: Are your skincare products genuine and safe?
A: Absolutely. We offer premium skincare brands and ensure all items are authentic and stored appropriately. If you have concerns about a specific product, please reach out to us.

Q: What if I receive a faulty item or damage during shipping?
A: If you receive an item that is damaged or faulty, please contact us within 48 hours of delivery with a photo of the issue and your order number. We will guide you on the next steps—whether that means a replacement or refund.

Q: How can I contact customer support?
A: You can reach us at amara7uxe@gmail.com . We aim to respond to all enquiries within 24 hours (Monday to Friday).